Scroll to top
This section addresses common questions related to order status, processing times, and troubleshooting issues related to order placements.
You can check your order status by logging into your account and navigating to the 'My Orders' section. Alternatively, you can track your order using the Order Id provided in your confirmation email.
Orders are typically processed within 30 days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Once an order has been placed, modifications (such as changing the shipping address or item quantity) may not be possible. Please contact our customer support (orders@uvation.com) team as soon as possible for assistance.
If you haven’t received a confirmation email, check your spam or junk folder. If the email is still missing, contact our support team with your order details.
This section provides assistance for issues that may arise after placing an order, such as receiving damaged or incorrect items, changing shipping addresses, and dealing with delayed orders.
If your order arrives damaged or incorrect, please contact our customer support team (orders@uvation.com) with your order number and photos of the issue. We will arrange for a replacement or refund as necessary.
If your order has not yet been processed for shipping, you may request a change in address. Contact our support team (orders@uvation.com) immediately for assistance.
Shipping delays can occur due to unforeseen circumstances such as weather conditions, courier issues, or high order volume. You can track your order in My Order section under My Account. If you need further assistance, reach out to our support team (orders@uvation.com).
You can contact our support team via:
Email: orders@uvation.com
Live Chat: Available on our website
Phone: +1 8336317912
This section explains the conditions and processes for canceling an order, including when and how to cancel, and the implications if the order has already been shipped.
Yes, you can cancel your order before it has been shipped. Once your order has been shipped, cancellation is not possible.
To cancel an order, go to the “My Orders” section in your account, locate your order, and select “Cancel Order.” If you do not see this option, contact our customer support team immediately.
If your order has been shipped, you cannot cancel it. However, you can initiate a return once you receive the package (subject to our return policy).
No, we do not charge any cancellation fees if your order is canceled before shipping.
No, but you may be eligible for a return (subject to the return policy).
This section covers the guidelines for returning items and obtaining refunds, including the return window and conditions for returning high-end products.
High-End Products (e.g., premium electronics, luxury items) are non-returnable unless they are defective or not working.
Other items can be returned only if they are not working, within the return window.
The return period varies by product. Check the return policy on the product page or your order details.
Marketplace