Marketplace
Order Enquiry
This section addresses common questions related to order status, processing times, and troubleshooting issues related to order placements.
How do I check the status of my order?
You can check your order status by logging into your account and navigating to the 'My Orders' section. Alternatively, you can track your order using the Order Id provided in your confirmation email.
How long does it take for my order to be processed?
Orders are typically processed within 30 days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Can I modify my order after placing it?
Once an order has been placed, modifications (such as changing the shipping address or item quantity) may not be possible. Please contact our customer support ([email protected]) team as soon as possible for assistance.
I didn’t receive a confirmation email. What should I do?
If you haven’t received a confirmation email, check your spam or junk folder. If the email is still missing, contact our support team with your order details.
Order Support
This section provides assistance for issues that may arise after placing an order, such as receiving damaged or incorrect items, changing shipping addresses, and dealing with delayed orders.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact our customer support team ([email protected]) with your order number and photos of the issue. We will arrange for a replacement or refund as necessary.
Can I change my shipping address after placing an order?
If your order has not yet been processed for shipping, you may request a change in address. Contact our support team ([email protected]) immediately for assistance.
What if my order is delayed?
Shipping delays can occur due to unforeseen circumstances such as weather conditions, courier issues, or high order volume. You can track your order in My Order section under My Account. If you need further assistance, reach out to our support team ([email protected]).
How do I contact customer support for order-related queries?
You can contact our support team via:
Email: [email protected]
Live Chat: Available on our website
Phone: +1 8336317912
Order Cancellation
This section explains the conditions and processes for canceling an order, including when and how to cancel, and the implications if the order has already been shipped.
Can I cancel my order after placing it?
Yes, you can cancel your order before it has been shipped. Once your order has been shipped, cancellation is not possible.
How do I cancel my order?
To cancel an order, go to the “My Orders” section in your account, locate your order, and select “Cancel Order.” If you do not see this option, contact our customer support team immediately.
What if my order has already been shipped? Can I still cancel it?
If your order has been shipped, you cannot cancel it. However, you can initiate a return once you receive the package (subject to our return policy).
Do I have to pay a cancellation fee?
No, we do not charge any cancellation fees if your order is canceled before shipping.
Can I cancel an order after it has been shipped?
No, but you may be eligible for a return (subject to the return policy).
Return & Refund Policy
This section covers the guidelines for returning items and obtaining refunds, including the return window and conditions for returning high-end products.
Can I return my order?
High-End Products (e.g., premium electronics, luxury items) are non-returnable unless they are defective or not working.
Other items can be returned only if they are not working, within the return window.
What is the return window?
The return period varies by product. Check the return policy on the product page or your order details.
